The Town of Whiteland began providing public water service to its residents in the 1940s. A series of deep wells around town supplied ample amounts of clean drinking water. However, with ongoing maintenance of the wells and proper treatment always a concern, a decision was made to purchase water from an outside company rather than supply it all ourselves.

Today, the Town’s drinking water is purchased wholesale exclusively from Indiana-American Water Company from their facilities in Greenwood. Usage depends on the season, and currently fluctuates between about 300,000 gallons per day in the winter to nearly 450,000 per day in the summer.

BILLING

  • The Town Council sets the water utility rates. In addition, the Town has adopted a water rate “tracker”. The “tracker” provides for automatic increases in the water base rate when Indiana-American Water Company increases their rate to Whiteland Water Works.
  • If you have a question about your utility bill or to request information, please call the Utility Clerk (317) 535-5531, or email Thampton@whiteland.in.gov

SUMMER SEWER RATE PROGRAM

  • Whiteland implements an annual program that gives residential customers a break on sewer bills starting with the July 1st bill.
  • This program runs for 4 months in the summer and is called the Summer Sewer Rate.
  • This program uses the average of 5 winter months (November through March) and a set sewer rate is established for the 4 months in the summer. If your water usage is less than the established sewer rate is, the sewer rate will be lower.
  • If you have any questions regarding this program, please call the Utility Clerk at (317) 535-5531.

EMERGENCY ALERTS

  • Whiteland has a system for contacting residents in the event of an emergency such as a boil water advisories, road closures, etc. We also post emergency information on our website and Facebook page.
  • To sign up for emergency alerts, please follow these steps:
    • Register your email and/or phone number with the Utility Office by calling the Utility Clerk at (317) 535-5531
    • You may choose to receive an email and/or a phone call or text. The system will notify your phone number by either a text OR a phone call
    • If you choose text alerts, you will need to text the word ALERT to 22300 to complete registration
    • Once you choose text alerts, you will no longer be notified by a phone call

REPORTING PROBLEMS OR ISSUES

  • To report problems or issues with your water service, please call (317) 535-5531
  • Regular business hours are Monday–Friday 8:00am to 5:00pm, closed from 12:00pm to 1:00pm for lunch
  • For Whiteland Utilities after hours, weekends, and holiday emergencies, please call (317) 530-0222 and you will be directed to the on-call employee.

ADDITIONAL INFORMATION

  • For water conservation tips and information click here (PDF)
  • General household water use “calculator” click here. The Water Calculator compares your water use to a similar average and efficient house in your region. The Water Calculator estimates the energy savings and carbon footprint of your hot water usage, and helps identify specific areas for improving overall household water efficiency. Water conservation is easy and the Water Calculator gets you started right away.