From time to time, many Whiteland water customers have questions regarding service policies, high usage, utility billing, and other aspects of the water department. To aid in answering these questions and to provide other useful information in a concise and unified manner, the department has prepared a Water Department Customer Policy Manual.
The manual includes:
- Contact information
- Answers to common billing questions
- Water meter information
- Recommendations on checking for high usage or leaks
- Shut off requests
- Cold weather tips
- Fire hydrant flushing information
Click here for the Water Department Customer Policy Manual (pdf)
We hope that this is useful for our customers and that it helps to answer at least the most common questions at your leisure. If, however, the manual is not clear enough or does address your question, please call the utility billing clerk at 530-0201 or the water superintendent at 530-0217, and they will be glad to assist you.
